FAQs

  1. Who is Hamilton Brady?
  2. If you are one of millions that could be eligible for compensation, this is the risk free way to claim. For most types of financial claim there is no fee to be paid until we have succeeded and you have received your compensation.

    Our founders believe that not every company has to be all about making profit, and are sincerely committed to our mission of Bringing Justice To The Consumer. For too long, irresponsible lenders have been paying themselves massive bonuses on the back of vast profits at your expense - and counting on most people’s reluctance to take on a large company in a court of law.

    A Panorama report first broadcast in November 2008 highlighted typical and shocking tactics used by lenders to use the power of the law when it suits them. This includes:

    • Forcing the sale of your home to recover a loan that had nothing to do with your mortgage.
    • Selling your debt on to credit recovery firms who often add arbitrary penalties and interest payments, and even threaten to send bailiffs “to levy distress” i.e. forcibly take your possessions.

    The irony is that even as this is happening, you could be the one that’s legally entitled to pursue them for compensation – usually because the loan was mis-sold or you’ve been charged unfair rates of interest or penalties.

    • The Law Society Gazette (Feb 2009) estimated there were over 100 ways in which PPI alone could have been mis-sold.
    • The Consumer Credit Act 1974 lays out very strict conditions for the drawing up of credit agreements. If your lender hasn’t complied with these to the letter, your loan agreement could be written off as unenforceable.

    We are here to help you stand up for your rights, reclaim what is rightfully yours, and cancel any unfair agreements.

    Read the latest news at our blog here

  3. How do I know Hamilton Brady will do what it says?
  4. We are regulated by the Ministry of Justice (our authorisation number is CRM19141 which you can check at www.claimsregulation.gov.uk). The Ministry of Justice has the power to fine us and/or take away our licence to act as a claims management company, if we act improperly or make misleading claims.

    We are also members of the Claims Standards Council, the trade association for claims management companies.

  5. OK, so how much is the claim fee?
  6. For most types of financial claim, there is a £10 charge to obtain your loan documents. This is paid to your lender, not to Hamilton Brady and is therefore non-refundable.

    PPI, Unfair Charges and most
    types of Credit Card claims

    No win no fee means exactly that. If we don’t succeed, it costs you nothing.

    Unenforceable Credit Agreements

    There is a fee of £295 for a full audit of your credit agreement by an experienced consumer credit solicitor. Please ask one of our advisers to explain the process and our money back policy – there is no obligation to proceed, and you may find your credit agreement is unenforceable by your lender.

    All our fees are subject to VAT

    Personal Injury claims

    Personal Injury claims are entirely free to make – our solicitors obtain their income from the defendants.

  7. Isn’t it true I could make a claim by myself?
  8. This is true and we’ll even point you in the right direction –

    However, just as you could cut your own hair or cook for yourself, but often pay experts to do it for you…

    With claims taking anything between 3 and 36 months, and over 100 different ways in which a PPI policy could have been mis-sold, we are offering you the no hassle option, including insurance against your legal costs (legal insurance alone would cost you about £250).

    Also, a Panorama report showed how one couple wrote off thousands of pounds of debt themselves, but were left with legal bills for almost the same amount.

  9. How confident are you that you can help me?
  10. We won’t know until we’ve spoken to you about your individual circumstances. Call us on freephone 0800 092 1909

    What we can promise now is that we won’t recommend you proceed with a claim until we are confident you will succeed.

  11. What if I can’t find my loan agreement documents?
  12. That’s fine, this is one of the many reasons people choose to use Hamilton Brady rather than make a claim themselves. We will obtain a copy of the agreement from your lender (there is a £10 charge for this which is paid to your lender and therefore non refundable).

    Indeed once you’ve commissioned us to take up your claim, you have very little else to do, and we’ll always be there to guide you.

  13. Can I see examples of where you’ve successfully claimed for other people?
  14. Please visit our blog to see examples of where we have helped other people, and testimonials.

  15. What happens if I lose? Will I then face legal costs?
  16. No, if your case goes to court (and many are settled by the lenders before this happens) then the solicitor handling your case will arrange for legal insurance at no cost to you.

  17. Will making a claim affect my credit rating?
  18. For PPI and default charges claims, not at all. If you are making a claim for a credit agreement to be declared unenforceable then in certain, very specific circumstances, your lender may try and declare to the credit agencies that you have defaulted, which may affect your credit rating. In other scenarios, they are not allowed to do so. No two cases are the same and our solicitors will be able to explain which is more likely according to your specific circumstances, allowing you the chance to decide before they issue proceedings on your behalf.

    However the lender you made a claim against may choose not to offer you any loans in the future – this is a business decision on their part.

  19. Can I make a claim if I’m in a debt management or IVA programme?
  20. You can make a claim even if in a debt management programme.

    If you have entered into an IVA, then it depends on the terms and conditions you have agreed but in principle, you should still be able to make a claim.

  21. How long does it take to make a claim?
  22. This varies according to the type of claim you’re making, and whether the lender disputes the claim or not. Claims have been settled in anything from 3 months to 36 months. Once you have spoken to our experienced assessors and we have reviewed your loan agreement, they will give you a better indication according to your personal circumstances.

  23. How will you keep me informed of progress?
  24. We will keep you posted on all important developments, whether by email or by post as you prefer.

    Customer service is important to us – we want you to recommend us to your friends and family!

  25. What happens if I lose my case?
  26. This is unlikely as we will only recommend you make a claim if there is a high chance of succeeding. In the rare event it does, then Hamilton Brady will still be there to support you:

    1. If your case has gone to court, the solicitor handling your claim will have ensured you have legal insurance.
    2. There is no fee payable to Hamilton Brady or to our panel solicitors.
  27. What's this about £20 if I refer a friend?
  28. That’s right, if you refer a friend to us (and please only do so if you think we’re right for them) we’ll send you a £20 high street voucher to say thank you when their claim settles.

We are currently recruiting Agents / Introducers. Please contact us at
Email: businessdevelopment@hamiltonbrady.co.uk
Tel: 0844 873 6086

Read our latest news here.

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